Cancellation Process

Hello - one of customers ent through the appointment cancellation process and sent us some feedback.

*"Just went through the process of cancelling a Gym session and found the process unclear.The position of the confirmation message (see attached screenshot) and the lack of a clear acknowledgement meant I ended up cancelling multiple times.
Recognise this is not a critical issue, however making the workflow clear and easy to follow helps everybody."

We don't need a cancellation reason from our customers and would like the cancellation process to be frictionless. Is there a way of streamlining this so there is no pop-up or questions asked?

I understand this is useful data for some people, but we need the option to switch it off.

https://prnt.sc/lKmjhGzIlOGm

Many thanks Gordon